/* IBR Hospital — Ouvidoria */

*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
html{scroll-behavior:smooth}
body{font-family:'Plus Jakarta Sans',system-ui,sans-serif;background:#f4f7fc;color:#0d1f3c;overflow-x:hidden}
a{text-decoration:none;color:inherit}
ul{list-style:none}
img{max-width:100%;display:block}
.container{max-width:860px;margin:0 auto;padding:0 32px}

/* ── Topbar ── */
.topbar{background:linear-gradient(90deg,#060f1e,#0d2550);border-bottom:1px solid rgba(255,255,255,.06);position:fixed;top:0;left:0;right:0;z-index:1001;height:40px}
.topbar-inner{max-width:1200px;margin:0 auto;padding:0 32px;height:100%;display:flex;align-items:center;justify-content:space-between}
.topbar-left{display:flex;align-items:center;gap:20px}
.topbar-item{display:inline-flex;align-items:center;gap:7px;font-size:.75rem;font-weight:500;color:rgba(255,255,255,.6);transition:color .2s}
.topbar-item:hover{color:#fff}
.topbar-divider{width:1px;height:16px;background:rgba(255,255,255,.12)}
.topbar-right{display:flex;align-items:center;gap:6px}
.topbar-social{width:28px;height:28px;border-radius:6px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.08);display:flex;align-items:center;justify-content:center;color:rgba(255,255,255,.5);transition:all .2s}
.topbar-social:hover{background:#1a5ccc;border-color:#1a5ccc;color:#fff}

/* ── Navbar ── */
.navbar{position:fixed;top:40px;left:0;right:0;z-index:1000;height:68px;background:transparent;transition:all .3s}
.navbar.scrolled{background:rgba(255,255,255,.97);backdrop-filter:blur(16px);box-shadow:0 2px 20px rgba(13,32,68,.1)}
.navbar.scrolled .nav-link{color:#0d1f3c}
.navbar.scrolled .logo-text{color:#1a5ccc}
.navbar.scrolled .logo-sub{color:#7a90b3}
.navbar.scrolled .nav-hamburger span{background:#0d1f3c}
.navbar.scrolled .nav-link--active{background:#f0f6ff;color:#1a5ccc}
.nav-inner{max-width:1200px;margin:0 auto;padding:0 32px;height:100%;display:flex;align-items:center;justify-content:space-between}
.nav-logo{display:flex;align-items:center}
.logo-mark{display:flex;flex-direction:column;line-height:1}
.logo-text{font-size:1.8rem;font-weight:800;color:#fff;letter-spacing:-.02em;transition:color .3s}
.logo-sub{font-size:.6rem;font-weight:600;letter-spacing:.2em;text-transform:uppercase;color:rgba(255,255,255,.6);transition:color .3s}
.nav-right{display:flex;align-items:center;gap:4px}
.nav-links{display:flex;align-items:center;gap:2px}
.nav-link{display:inline-flex;align-items:center;gap:4px;padding:8px 13px;font-size:.875rem;font-weight:500;color:rgba(255,255,255,.88);border-radius:6px;transition:all .2s;white-space:nowrap}
.nav-link:hover{background:rgba(255,255,255,.1);color:#fff}
.nav-link--active{background:rgba(255,255,255,.15);color:#fff;font-weight:700}
.nav-dropdown{position:relative}
.nav-dropdown:hover .dropdown-menu{opacity:1;visibility:visible;transform:translateX(-50%) translateY(0)}
.dropdown-menu{position:absolute;top:calc(100% + 8px);left:50%;transform:translateX(-50%) translateY(-8px);background:#fff;border-radius:10px;box-shadow:0 8px 32px rgba(13,32,68,.12);padding:8px;min-width:200px;opacity:0;visibility:hidden;transition:all .2s;z-index:10;max-height:320px;overflow-y:auto}
.dropdown-menu a{display:block;padding:10px 16px;font-size:.875rem;color:#0d1f3c;border-radius:6px;transition:all .2s}
.dropdown-menu a:hover{background:#f0f6ff;color:#1a5ccc}
.nav-actions{margin-left:16px;display:flex;align-items:center;gap:10px}
.btn-primary{display:inline-flex;align-items:center;background:#1a5ccc;color:#fff;padding:10px 22px;border-radius:50px;font-size:.875rem;font-weight:700;transition:all .2s}
.btn-primary:hover{background:#2e7ae0;box-shadow:0 4px 14px rgba(26,92,204,.35)}
.nav-hamburger{display:none;flex-direction:column;gap:5px;padding:4px;cursor:pointer;background:none;border:none}
.nav-hamburger span{display:block;width:24px;height:2px;background:#fff;border-radius:2px;transition:all .3s}

/* ── Hero ── */
.hero{position:relative;padding:160px 0 72px;background:linear-gradient(145deg,#060f1e 0%,#0d2550 60%,#103060 100%);overflow:hidden;text-align:center}
.hero::before{content:'';position:absolute;top:-150px;right:-150px;width:500px;height:500px;border-radius:50%;background:radial-gradient(circle,rgba(26,92,204,.15) 0%,transparent 70%);pointer-events:none}
.hero::after{content:'';position:absolute;bottom:-100px;left:-100px;width:350px;height:350px;border-radius:50%;background:radial-gradient(circle,rgba(26,92,204,.08) 0%,transparent 70%);pointer-events:none}
.hero-content{position:relative;z-index:2;max-width:680px;margin:0 auto;padding:0 24px}
.hero-eyebrow{display:inline-block;font-size:.72rem;font-weight:700;letter-spacing:.16em;text-transform:uppercase;color:#5a9ef0;background:rgba(90,158,240,.12);border:1px solid rgba(90,158,240,.25);padding:6px 16px;border-radius:50px;margin-bottom:20px}
.hero h1{font-size:clamp(2rem,4vw,3rem);font-weight:800;color:#fff;margin-bottom:16px;letter-spacing:-.02em}
.hero p{font-size:.95rem;color:rgba(255,255,255,.6);line-height:1.8;max-width:560px;margin:0 auto}

/* ── Ouvidoria Section ── */
.ouvidoria-section{padding:64px 0 100px}

/* ── Stepper ── */
.stepper{display:flex;align-items:center;margin-bottom:40px;max-width:480px;margin-left:auto;margin-right:auto}
.step{display:flex;flex-direction:column;align-items:center;gap:8px;position:relative}
.step-circle{width:40px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:.85rem;font-weight:800;background:#e8edf6;color:#7a90b3;border:2px solid #e8edf6;transition:all .35s ease}
.step.active .step-circle{background:#1a5ccc;color:#fff;border-color:#1a5ccc;box-shadow:0 4px 16px rgba(26,92,204,.35)}
.step.done .step-circle{background:#22c55e;color:#fff;border-color:#22c55e}
.step-label{font-size:.75rem;font-weight:600;color:#7a90b3;letter-spacing:.05em;transition:color .3s}
.step.active .step-label{color:#1a5ccc}
.step.done .step-label{color:#22c55e}
.step-line{flex:1;height:2px;background:linear-gradient(90deg,#e8edf6,#e8edf6);margin:0 12px;margin-bottom:22px;border-radius:2px;transition:background .4s ease;position:relative;overflow:hidden}
.step-line::after{content:'';position:absolute;inset:0;background:#1a5ccc;transform:scaleX(0);transform-origin:left;transition:transform .5s ease}
.step-line.active::after{transform:scaleX(1)}

/* ── Form Card ── */
.form-card{background:#fff;border-radius:20px;padding:48px 52px;box-shadow:0 4px 32px rgba(13,32,68,.08);border:1px solid #edf0f7;animation:fadeUp .4s ease both}
@keyframes fadeUp{from{opacity:0;transform:translateY(20px)}to{opacity:1;transform:none}}
.form-card.hidden{display:none}
.form-card-header{margin-bottom:32px}
.form-card-header h2{font-size:clamp(1.6rem,3vw,2.2rem);font-weight:800;color:#0d1f3c;line-height:1.2;letter-spacing:-.02em}

/* ── Info Box ── */
.info-box{display:flex;gap:14px;background:#f0f6ff;border:1px solid #d0e4ff;border-left:4px solid #1a5ccc;border-radius:10px;padding:18px 20px;margin-bottom:32px;align-items:flex-start}
.info-box svg{flex-shrink:0;color:#1a5ccc;margin-top:2px}
.info-box p{font-size:.82rem;color:#3d5175;line-height:1.75}
.info-box strong{color:#0d1f3c}

/* ── Form Elements ── */
.form-group{display:flex;flex-direction:column;gap:8px;margin-bottom:24px}
.form-group:last-of-type{margin-bottom:0}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px;margin-bottom:24px}
.form-label{font-size:.82rem;font-weight:700;color:#0d1f3c;letter-spacing:.02em;text-transform:uppercase}
.optional{font-weight:400;color:#7a90b3;text-transform:none;letter-spacing:0}
.required{color:#e53e3e}
.form-input{width:100%;padding:13px 16px;border:1.5px solid #e0e6f0;border-radius:10px;font-family:inherit;font-size:.9rem;color:#0d1f3c;background:#fff;transition:border-color .2s,box-shadow .2s;outline:none;appearance:none}
.form-input::placeholder{color:#aab4c8}
.form-input:focus{border-color:#1a5ccc;box-shadow:0 0 0 3px rgba(26,92,204,.12)}
.form-textarea{resize:vertical;min-height:140px;line-height:1.65}
.select-wrapper{position:relative}
.form-select{padding-right:40px;cursor:pointer}
.select-arrow{position:absolute;right:14px;top:50%;transform:translateY(-50%);pointer-events:none;color:#7a90b3}
.char-count{font-size:.75rem;color:#7a90b3;text-align:right;margin-top:6px}

/* ── Buttons ── */
.form-actions{display:flex;justify-content:flex-end;margin-top:36px}
.form-actions.space-between{justify-content:space-between}
.btn-next{display:inline-flex;align-items:center;gap:8px;padding:13px 28px;background:#1a5ccc;color:#fff;border:none;border-radius:50px;font-family:inherit;font-size:.875rem;font-weight:700;cursor:pointer;transition:all .2s}
.btn-next:hover{background:#2e7ae0;box-shadow:0 4px 18px rgba(26,92,204,.38);transform:translateY(-1px)}
.btn-back{display:inline-flex;align-items:center;gap:8px;padding:13px 24px;background:transparent;color:#7a90b3;border:1.5px solid #e0e6f0;border-radius:50px;font-family:inherit;font-size:.875rem;font-weight:600;cursor:pointer;transition:all .2s}
.btn-back:hover{border-color:#1a5ccc;color:#1a5ccc}

/* ── Success ── */
.success-card{text-align:center;padding:72px 52px}
.success-icon{width:72px;height:72px;border-radius:50%;background:#dcfce7;display:flex;align-items:center;justify-content:center;margin:0 auto 28px;color:#16a34a}
.success-card h2{font-size:1.8rem;font-weight:800;color:#0d1f3c;margin-bottom:16px}
.success-card p{font-size:.95rem;color:#3d5175;line-height:1.75;max-width:460px;margin:0 auto 32px}

/* ── Footer ── */
.footer{background:#060f1e;position:relative;overflow:hidden}
.footer::before{content:'';position:absolute;top:0;left:0;right:0;height:1px;background:linear-gradient(90deg,transparent,#1a5ccc,transparent)}
.footer-top{padding:72px 0 56px;position:relative;z-index:1}
.footer .container{max-width:1200px}
.footer-grid{display:grid;grid-template-columns:1.6fr 1fr 1.3fr 1.5fr;gap:56px}
.footer-brand .footer-logo{margin-bottom:16px}
.footer-logo-img{height:90px;width:auto;max-width:100%}
.footer-ona{margin-bottom:14px}
.footer-selo-img{height:120px;width:auto}
.footer-brand .logo-text{font-size:2.2rem;font-weight:800;color:#fff;letter-spacing:-.03em;line-height:1}
.footer-brand .logo-sub{font-size:.58rem;font-weight:700;letter-spacing:.25em;text-transform:uppercase;color:#5a9ef0;margin-top:2px}
.footer-tagline{font-size:.85rem;color:rgba(255,255,255,.35);margin-bottom:24px;line-height:1.6}
.footer-social{display:flex;gap:8px}
.social-link{width:36px;height:36px;border-radius:8px;background:rgba(255,255,255,.05);border:1px solid rgba(255,255,255,.08);display:flex;align-items:center;justify-content:center;color:rgba(255,255,255,.45);transition:all .2s}
.social-link:hover{background:#1a5ccc;border-color:#1a5ccc;color:#fff;transform:translateY(-2px)}
.footer-col h4{font-size:.7rem;font-weight:700;text-transform:uppercase;letter-spacing:.16em;color:#5a9ef0;margin-bottom:20px;padding-bottom:12px;border-bottom:1px solid rgba(255,255,255,.06)}
.footer-col ul{display:flex;flex-direction:column;gap:10px}
.footer-col ul li a{font-size:.875rem;color:rgba(255,255,255,.5);transition:all .2s}
.footer-col ul li a:hover{color:#fff;padding-left:4px}
.footer-contact{display:flex;flex-direction:column;gap:16px}
.footer-contact-item{display:flex;align-items:flex-start;gap:12px}
.footer-contact-item svg{flex-shrink:0;margin-top:1px;color:#5a9ef0}
.footer-contact-item a,.footer-contact-item span{font-size:.875rem;line-height:1.65;color:rgba(255,255,255,.5);transition:color .2s}
.footer-contact-item a:hover{color:#fff}
.footer-bottom{border-top:1px solid rgba(255,255,255,.05);padding:20px 0;background:rgba(0,0,0,.2);position:relative;z-index:1}
.footer-bottom .container{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap}
.footer-bottom p{font-size:.78rem;color:rgba(255,255,255,.25)}

.whatsapp-float{position:fixed;bottom:28px;left:28px;width:52px;height:52px;background:#25d366;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;box-shadow:0 4px 16px rgba(37,211,102,.4);z-index:500;transition:all .2s}
.whatsapp-float:hover{transform:scale(1.1)}
.whatsapp-float::before{content:'';position:absolute;inset:-4px;border-radius:50%;border:2px solid rgba(37,211,102,.4);animation:pulse 2s ease-out infinite}
@keyframes pulse{0%{transform:scale(1);opacity:.8}100%{transform:scale(1.5);opacity:0}}

@media(max-width:768px){
  /* ✅ Esconde topbar */
  .topbar{display:none}
  .navbar{top:0}
  .container{padding:0 20px}
  .nav-inner{padding:0 16px}

  /* ✅ Hamburguer */
  .nav-hamburger{display:flex;margin-left:auto}
  .nav-actions .btn-primary{display:none}

  /* ✅ Menu mobile */
  .nav-links{
    display:none;
    position:fixed;
    top:68px;
    left:0;right:0;
    background:#fff;
    padding:16px 24px;
    flex-direction:column;
    align-items:flex-start;
    gap:4px;
    box-shadow:0 8px 32px rgba(13,32,68,.12);
    z-index:999;
    max-height:calc(100vh - 68px);
    overflow-y:auto;
    -webkit-overflow-scrolling:touch;
    overscroll-behavior:contain;
  }
  .nav-links.open{display:flex}
  .nav-link{color:#0d1f3c!important;width:100%}
  .nav-dropdown{width:100%}
  .dropdown-menu{
    position:static;
    transform:none;
    opacity:0;
    visibility:hidden;
    max-height:0;
    overflow:hidden;
    box-shadow:none;
    padding:0 0 0 16px;
    background:transparent;
    transition:max-height 0.35s ease,opacity 0.25s ease;
  }
  .nav-dropdown.open .dropdown-menu{
    opacity:1;
    visibility:visible;
    max-height:400px;
    overflow-y:auto;
    padding:8px 0 8px 16px;
  }

  .hero{padding:120px 0 48px}
  .form-card{padding:32px 24px}
  .form-row{grid-template-columns:1fr}
  .success-card{padding:48px 24px}

  /* ✅ Footer mobile */
  .footer-top{padding:40px 0 32px}
  .footer-grid{grid-template-columns:1fr;gap:24px}
  .footer-logo-img{height:70px}
  .footer-selo-img{height:80px}
  .footer-bottom .container{flex-direction:column;text-align:center;gap:8px}
  .footer-bottom p{font-size:.72rem}
  .footer-social{flex-wrap:wrap}
}

@media(max-width:480px){
  .container{padding:0 20px}
  .footer-grid{grid-template-columns:1fr}
}